Order backlogging is a common issue occurring nowadays. The main reason behind this is the unmanageable relationship between suppliers and buyers. On one hand, buyers are expecting quality products at low prices and on the other hand, suppliers are not serious with delivering supplies, sometimes intentionally, and at other times, unintentionally. This directly affects the brand image of an organization, as owners fail to deliver quality services to their customers. Consequently, it is good for the supplier auditors to maintain a good supplier relationship, when making certain requests, such as increased production or meeting the demand of the customer. Therefore, it is vital to focus on the relationship a company shares with its suppliers.
In this context, you will learn about the three main ways you can tailor a good relationship with your suppliers.
Commit to quality
Make sure you hire suppliers who are true to their words. For example, they have sent a sample of the product that made you hire the supplier, and later on, you realized that the product’s quality has changed after you have received the entire service. Quality maintenance is really important as it directly determines the caliber of the products for a company. Also, the procurement agents of the company might want to assess the statistical methods controlled and followed by suppliers to keep a track of the quality of the products manufactured. You can also ask the suppliers about the preventive measures followed by them, equipment calibration, and other problem-solving methods followed by them to manufacture the product. This will show you the level of commitment of the suppliers towards the completion of the order. Also, it is only after you are satisfied with their production level that you willingly sign the contract with your supplier.
Cooperation
Service is met easily when your procurement agents share a good relationship with your suppliers. A mutual understanding is very much essential when working together in an organization. It is vital to ensure good communication with suppliers is maintained and sending employees to the site of the supplier’s factory to assess the quality of products being manufactured. Also, make sure the supplier’s personal can locate your office to provide timely information if required. Such communication can improve the supplier’s probability to source quality products.
Win-win opportunities
At times, your supplier might want to modify the production requirements to meet the requirements of your organization. They will do this to avoid quality issues and manufacturing bottlenecks, which would delay the shipment procedures of the product. This, in turn, could affect the delivery conditions and dates of products to your customers. These situations make it essential to look for the audit the supplier size and make sure the size is sufficient to meet your needs. When looked after a win-win opportunity, it will make sure the revenue rises for both parties. You can put in place shared forecasts and frequent communication for the smooth flow of information. This will help buyers maintain a strong relationship with their existing suppliers.
These are the three main ways supplier auditors can maintain a good relationship between suppliers and buyers and ensure smooth flow of the production process.
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