One of the biggest costs any organization has to pay is the cost to recall. There are also several risks associated with product recalls. Moreover, these costs do not take into account the reputational expenditures faced by organizations. Therefore, organizational heads need to enforce compliance by controlling the quality of products produced through enhanced traceability. Whenever it comes to facing associated with increased recalls, quality control subcontractors must examine details of a product’s lifecycle by tracing back and forth. And, the areas where quality control experts need to implement their solutions to increase traceability includes:
- Products entering the organization and suppliers dealing with them
- Products delivered to customers
- Processes and components involved in the organization
In this context, you will learn about these three types of traceability measures comprehensively.
Supplier traceability
With the increased and changing demands of customers and the number of false cases in an organization, it is important for organizations to increase visibility to product recalls. The need to trigger a product recall measure usually occurs when there is an issue with the quality of the material served or customer dissatisfaction. Many other times customers complain about the quality they received is not the one they had examined, which makes it essential for organizations to initiate product return activities to ensure the products are handled efficiently and correctly.
Quality control subcontractors can enhance their visibility into the supply chain management and strengthen their relationship with the suppliers so that they can get a full tracking facility of the products being manufactured. The experts can also send out RFQs (Request For Quotes) to the suppliers, who can then process the request and recheck the products supplied. Recalls not only impact the business deals, but several accounting changes need to be done as well.
Customer traceability
The era is already heightened with extreme expectations from the customer. Their requirement tends to change every second, which makes it extremely hectic for organizations to cater to their needs. However, proper assessment of consumer behavior with an accurate record of their online as well as offline interests can help organizational owners understand the customer interactions and behavior. An important way of doing this is by checking the complaints made by customers. Consumer compliance can be used as a vital point to know what disgusts them, the exact problem they have with the products served. Doing this can also help sourcing agents to improve their supply chain and manufacturing procedure.
Process traceability
Process traceability is another part important for an organization to run smoothly and effectively reduce the number of transactional costs. With the right process traceability in place, the organizational heads can verify the location, application, and history of the products being produced. This can help them to swiftly trace the location and isolate the products in case any defect is identified. For complete traceability measures to be imposed, it is vital to carry out forwards as well as backward traceability measures.
These are the various ways, the sourcing agents in an organization can implement traceability measures to reduce product recalls and the cost associated with them.
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